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A Glance at 2010
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5/20/2011
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Thanks to your continued support, 2010 was a great year for your local not for-profit hospice and palliative care agency. Center for Hospice Care (CHC) served 1,774 patients and their families, the most of any calendar year. Our patients lived in their own homes, and at the more than 80 nursing homes, assisted living facilities, group homes and hospitals where CHC provides care. CHC continues to care for more patients than any other program in Indiana. By annualized numbers of patients served, CHC ranks in the top 5% of all hospice programs in the United States. Since our first patient was admitted in January 1980, we have cared for over 20,000 patients, with a quarter of these patients admitted to our care in just the last three years alone.
The high numbers of patients choosing CHC also mean increased numbers of survivors taking part in our many grief counseling and bereavement services. Because these services are open and available to anyone in the community, regardless of having a prior experience with CHC, we now estimate on any given day over 2,300 people participate in CHC bereavement services through individual counseling, our many support groups, telephone support, specialty programming, and mailings.
We couldn’t do what we do without our loyal and dedicated CHC volunteers. Last year, CHC volunteers worked 19,201 hours. While traveling throughout our eight county service area, CHC volunteers drove over 73,000 miles during 2010. We estimate CHC volunteers saved the agency over $433,000 in expenses. Thank you CHC volunteers!
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A Year in Review...By the Numbers
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4/29/2010
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In 2009, The Center for Hospice and Palliative Care (CHAPC) served 1,752 patients and their families, the most of any calendar year and an 11% increase over 2008. Our patients lived in their own homes, and the more than 80 nursing homes, assisted living facilities, group homes and hospitals where CHAPC provides care.
Last year, CHAPC volunteers worked 22,307 hours, the equivalent of almost eleven full-time employees. While traveling throughout our eight county service area, CHAPC volunteers drove a record 110,640 miles.We estimate CHAPC volunteers saved our agency just over a half million dollars in expenses.
Family members of our patients receive bereavement services for up to 13 months following the time care services are no longer needed. Through individual and group counseling, telephone contacts, and our direct mail program, we estimate about 2,200 people are receiving CHAPC bereavement services on any given day.
Patient and family satisfaction with our care is essential. We mail a survey to surviving family members to gather opinions of our services. With a strong 37% return rate, CHAPC approval ratings once again remained high last year. Two particular questions are key indicators about how we preformed. According to the more than 400 Family Evaluation of Hospice Care questionnaires received by CHAPC during 2009, 98% of respondents had a positive experience and 99% said they would recommend CHAPC to others.
Even with the worst economy in 75 years our donors did not let us down in 2009. All fundraising and development activities are now administered by our new Hospice Foundation. Gifts to our Foundation for 2009 totaled: $1,112,754. Our generous donors allowed us to keep our promise of never turning eligible patients away due to lack of insurance or ability to pay. In fact, the value of charity care, free programming, write-offs, etc. was $1,063,184.
Thank you for your support. You helped us face the challenges of tough economic times in 2009 while allowing us to continue to honor the dream of our mission and improve the quality of living for those in our communities.
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